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2.1. We are RJC Software Solutions Limited (trading as ‘Vouch-Up’) a company registered in England with registered no. 10717232 with registered offices at 29 Vectis Rd, Tooting, London, SW17 9RF, UK
Address: 29 Vectis Rd, Tooting, London, SW17 9RF, UK
3.1. Information you give us
3.1.1. We will collect any information that you provide to us when you contact us via email, telephone, mail or via our platforms. This information may include your name, email address, password, events you plan to attend, RFID wristband or Event identification numbers which will be used for providing the Services to you.
3.2. Information we collect about you
3.2.2. We will collect any information contained in any correspondence between you and us. For example, if you contact us, we may keep a record of that correspondence. We may also ask you for information when you report a problem with any of our platforms.
3.2.3. We may also collect certain information about your visits to our platforms and how you use them. This will include platforms operated by us which are used by third party Event organisers to manage Event registration and distribution of RFID wristbands etc. The information we may collect may include your Internet Protocol (IP) address, geographical location, characteristics and information about your device, browser type, referral source, length of visit, operating system, number of page views, what you have viewed or searched for on our platforms and similar information. This information may be collected by a third-party website analytics service provider on our behalf and or may be collected using cookies. For more information on cookies please refer to paragraph 6 below.
3.2.4. We will also collect certain information about your engagement at Events when you use RFID wristbands such as the vendors from whom you have completed a purchase or the gates where you entered the event.
3.3. Information we may receive from third parties
3.3.1. We may also receive information about you from third parties that we work closely with or partner with for the purposes of particular Events. For example, if you register for an Event with an organiser that is using RFID technology (through a third party such as a ticketing company), we may receive the information that you provide to them in order to provide you with our Services in connection with that Event. This may include your name, email address, ticket type and unique ticket identification number.
3.3.2. We may also receive information about you from third party social network platforms such as Facebook if you use your social network account to register with us via one of our platforms. For example, if you register with us using a Facebook account, Facebook will share with us your ID, name, last name, email, location, friends list and profile picture.
4.1.1. to provide you with access to our platforms and to ensure that content on our platforms is presented in the most effective manner;
4.1.2. to provide you with our and to monitor your use of such Services;
4.1.3. to keep in contact with you about our platforms and Services, or other services of ours that we believe might be of interest to you, provided that we do so in accordance with your marketing preferences;
4.1.4. to provide customer service support in relation to your use of the platforms and Services, to contact you, to deal with enquiries and complaints relating to the use of the platforms and / or Services and to notify you about any changes to the same;
4.1.5. to develop and improve the platforms and Services and to identify or address errors or wrongdoing;
4.1.6. to carry out aggregated and anonymised research and analytics about engagement with our platforms and Services;
4.1.7. to enable us to enforce our legal rights, or to protect the rights, property or safety of our employees; and
4.1.8. for security purposes.
5.2. You agree that we can share your information with:
5.2.1. any parent company, subsidiary, affiliate and/or third party to whom disclosure is necessary to enable us to provide you with the platforms or our Services that you have requested either via a platform or via a third party such as the organiser of an Event you are attending. For example:
5.2.2. any other selected third party that you consent to our sharing your information with for marketing purposes;
5.2.3. any prospective seller or buyer of our business or assets and
5.2.4 any person to whom disclosure is necessary to enable us to enforce our legal rights, or to protect the rights, property or safety of our employees or where such disclosure may be permitted or required by law (including without limitation to any court, regulator or other relevant authority).
6.2. If you do not wish for cookies to be installed on your device, you can change the settings on your browser or device to reject cookies. For more information about how to reject cookies using your internet browser settings please consult the “Help” section of your internet browser (or alternatively visit http://www.aboutcookies.org). Please note that, if you do set your Internet browser to reject cookies, you may not be able to access all of the functions of the site and your experience may be less satisfying without using cookies.
7.1. Our platforms may contain content and links to other sites, microsites and/or platforms that are operated by third parties. In addition, advertisements contained on our platforms may operate as links to that advertiser’s website, and such advertisers and third parties may also use and place cookies on your computer.
8.1. We use appropriate technological and operational security measures to protect against any unauthorised access to or any unlawful processing of any personal information about you that we hold. We will retain your information for as long as is necessary to provide you with access to our platforms and/or Services that you have requested from us or for a reasonable period or as long as the law otherwise permits.
8.2. Data transmission over the internet is inherently insecure, and although we employ appropriate technological and organisational security measures to protect your data from unauthorised access we cannot guarantee the security of any data sent over the internet. Therefore, please take special care in deciding what information you send to us.
9.1. Our servers are currently located in Germany and all of the information that we collect about you will be stored on these servers. Note - we may use a third-party service provider to host our information on our behalf.
9.2. In certain circumstances your information may be processed outside of the European Economic Area (EEA) such as when we engage third parties based outside of the EEA to assist us in delivering the platforms or Services that you have requested from us. This might also include Event organisers based (or with servers based) outside of the EEA.
10.1. You have certain rights in respect of the information that we hold about you, including:
10.1.1. the right to ask us to make changes to the information we hold about you to ensure that it is accurate and kept up to date;
10.1.2. the right to ask us not to process your personal data for marketing purposes;
10.1.3. the right to request access to the information that we hold about you; and
10.1.4. in certain circumstances, the right to request that we delete certain information that we hold about you.
1.1 These terms of service (the Terms) set out the basis on which you may use our website to top up your cash balance prior to and event beginning and/or obtain a refund from a payment service provider after the event or to review T&C’s etc.
1.2 This Site is owned and operated RJC Software Solutions Limited (trading as ‘Vouch-Up’) a company registered in England with registered no. 10717232 with registered offices at 29 Vectis Rd, Tooting, London, SW17 9RF, UK. We are a technology service provider who provides Pre-event cash to ups and post event refunds.
1.3 Your use of the Site will be governed by these Terms and any other documents contained in these Terms, which will form a legal contract between us and you. By browsing or using this Site you are agreeing to be legally bound by the Terms.
1.4 If you would like to contact us for any reason please do so using the following details:
Address: 29 Vectis Rd, Tooting, London, SW17 9RF, UK
2.1 We may revise the Terms from time to time in the event that changes in relevant laws and regulatory requirements or there are changes to our business practices.
2.2 Your use of the Site will be subject to the most recent version of the Terms available on the Site. We recommend that you read through the Terms available on the Site regularly so that you can be sure that you are aware of any changes that may apply to you.
3.1 You should only use this Site if you are 18 years old or over. If you are not please make sure that your parent or legal guardian reads these terms, and that You have their permission to use the Site.
3.2 The Site is currently made available to you for your personal, non-commercial use, free of charge, although we reserve the right to charge for access to the Site in the future. We will give you reasonable notice before implementing any charges.
3.3 Access to the Site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of the Site without notice to you.
3.4 You must not misuse the Site by knowingly introducing viruses, trojans, worms, logic bombs or any other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Site, the server on which the Site is stored or any server, computer or database connected to the Site. You must not attack the Site via a denial-of-service attack or a distributed denial-of service attack. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Site will cease immediately.
3.5 You are responsible for making all arrangements necessary for you to have access to the Site.
4.1 To access our Services made available on the Site, you will need to set up an account. You will be required to provide personal information about yourself (including name, email address, password, country, address, state, city, post code, phone, bank account details and wristband or event card identification numbers).
4.3 You agree to not share your account password, and to keep your password confidential.
5.1 We will provide access for you to obtain a refund for any credit on your event wristband or card. Please note the deadline for submitting refunds will be as indicated on the Site.
5.3 You will receive confirmation (if any) from the payment service provider regarding any successful refund, and not from us. We shall not be responsible for the actions or omissions of any payment service provider.
5.4 We are not the event organiser and we are not responsible for any issues relating to the event itself, including ticket purchases and refunds. We will not make refunds available until we receive funds from the event promoter. If you need to speak to someone please contact the event organiser.
6.1 We are the owner or the licensee of all intellectual property rights in the Site. You may download extracts, of any page(s) from the Site, provided that:
6.1.1 the material shall not be reproduced or included in any other work or publication in any medium
6.1.2 the material may not be modified or altered in any way
6.1.3 you may only use the material for personal, non-commercial purposes
6.1.4 the material may not be distributed or sold to any third party; and
6.1.5 you do not remove any copyright or other proprietary notices contained in the material.
6.2. If you copy or use any part of the Site made available through it in breach of the Terms, your right to use the Site will cease immediately and you must destroy any copies of the materials you have made.
8.1 If you have any queries or complaints about the Site or the Services, please contact us using the contact information as detailed in Clause 1.4. We will use reasonable efforts to respond to you promptly.
8.2 If you have any queries or complaints about the event itself, including ticket purchases and refunds, if you need to speak to someone please contact the event organiser.
9.1 You may link to any page of the Site, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists, nor establish a link to the Site in any website that is not owned by you.
9.2 We reserve the right to withdraw linking permission without notice.
9.3 Where the Site contains links to other websites and resources provided by third parties, these links are provided for your information only. We have no control over the content of those websites or resources and we are not responsible or liable for them in anyway.
10.1 We shall use our reasonable efforts to ensure that your experience of the Site is error free and fit for purpose, and the information we provide you via the Site is accurate. However, we do not guarantee that the Site will always be available, be uninterrupted, secure or free from bugs or viruses, nor that the Site will be free from errors or omissions.
10.2 We shall not be liable for any delay or failure to perform resulting from causes outside of our reasonable control, including, without limitation, any failure to operate the Site, or supply Services to you due to unforeseen circumstances or cause beyond our control such as acts of god, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, epidemic or other natural disaster, shortages of transportation facilities, fuel, energy, labour, materials or a failure of public or private telecommunications networks.
10.3 If an event outside of our reasonable control takes place that affects the performance of our obligations under these Terms we will contact you as soon as reasonably possible to notify you and our obligations under these Terms will be suspended and the time for performance of our obligations will be extended for the duration of the event outside of our reasonable control.
11.1 You acknowledge that the Site has not been developed to meet your individual requirements. You agree not to use the Site for resale purposes.
11.2 We only supply the Services for domestic and private use. You agree not to use the Services for any commercial, business or re-sale purpose, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
11.3 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of the Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.
11.4 Unless prohibited by law, we will have no liability to you under or in connection with these Terms whether in contract, tort (including negligence) or otherwise.
11.5 You shall indemnify us in the event that we incur any claims, costs, damages, losses, or other liability as result of any your actions or omissions, or through using the Site in breach of these Terms.
11.6 Nothing in these Terms excludes or limits our liability for:
11.6.1 death or personal injury caused by our negligence,
11.6.2 fraud or fraudulent misrepresentation, or
11.6.3 any other liability which cannot be excluded or limited bylaw.
12.1 The Terms do not create or infer any rights that are enforceable by any person who is not a party to them.
12.2 We may transfer our rights and obligations under these Terms to another organisation, but this will not affect your rights or our obligations under these Terms. You may only transfer your rights or obligations under these Terms to another person if we agree in writing.
12.3 If we decide not to exercise or enforce any right that we have against you at a particular time, then this does not prevent us from later deciding to exercise or enforce that right.
12.4 Each of the conditions of these Terms operates separately. If any court or competent authority decides that any of them are unlawful or unenforceable, the remaining conditions will remain in full force and effect.
12.5 These Terms and any non-contractual obligations arising out of them shall be governed by and construed in accordance with your local law and the jurisdiction of your local courts.
Vouch-Up may use both session cookies and persistent cookies to better understand how you interact with our services, to monitor your website usage, and to customize and improve our services. Third-party cookies may also be used for analytics purposes.
Most internet browsers automatically accept cookies. You can instruct your browser, by changing its settings, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. However, some of our services may not function properly if you disable cookies.